Terms &
Conditions
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1. About these Terms
These Terms & Conditions (“Terms”) govern the provision of services by THE ACCOUNTANTS FACTORY FZE LLC (trading as “The Accountants Factory”, “TAF”, “we”, “us” or “our”) to you, our client (“you” or “the client”). They apply together with any signed proposal, engagement letter or scope of work agreed between us. By engaging us, instructing us to begin work, or making payment, you accept these Terms.
Last updated: 25 June 2026.
2. Our services
We provide accounting and tax services to businesses in the United Arab Emirates, including UAE Federal Tax Authority (FTA) compliance, VAT registration and return filing, Corporate Tax registration and compliance, bookkeeping and accounting, audit support, and related advisory services. The specific services we provide to you, and any deliverables, timelines and fees, are set out in the proposal or engagement letter agreed between us. Where these Terms conflict with a signed proposal, the signed proposal prevails for that engagement.
3. Engagement
Our engagement begins when you accept our proposal, instruct us to commence work, or make payment, whichever occurs first. We will perform the services with reasonable skill and care and in accordance with applicable UAE laws and FTA rules and regulations. We rely on the information and instructions you provide and are not responsible for matters falling outside the agreed scope of work.
4. Your responsibilities
To enable us to deliver the services, you agree to:
- provide complete, accurate and timely information, records and documents;
- respond promptly to our requests and meet agreed deadlines, including statutory and FTA filing deadlines;
- ensure that the information you give us is true and not misleading, and notify us of any changes;
- maintain your own underlying records and retain copies of documents you provide; and
- make decisions that are yours to make, including final approval of filings and submissions.
We are not liable for any loss, penalty or consequence arising from incomplete, inaccurate, or late information provided by you, or from your failure to meet deadlines.
5. Fees and payment
Our fees for each engagement are set out in the applicable proposal or engagement letter. Unless otherwise agreed in writing, invoices are payable on the terms stated on the invoice or proposal. By making payment, the client agrees to these Terms & Conditions and the Privacy Policy. We may suspend services where fees remain unpaid. Any taxes applicable to our fees (including VAT where chargeable) are payable in addition to our fees.
Refunds: Fees are non-refundable once work on an engagement has commenced. Any refund of amounts paid in advance before work has commenced will be handled in accordance with the applicable proposal or engagement letter.
6. Data, UAE law and FTA record-keeping
The client accepts the laws of the UAE in respect of providing their data, and authorises The Accountants Factory to retain and keep their data in accordance with FTA rules and regulations. This authorisation enables us to maintain the accounting and tax records required to deliver our services and to meet the record-keeping obligations imposed on us and on you under UAE tax law. As an accounting firm, we are a Designated Non-Financial Business or Profession (“DNFBP”) under the UAE AML/CFT regime (Federal Decree-Law No. 20 of 2018), and we are legally required to retain certain records – for a minimum of 7 years and in some cases up to 15 years, and permanently to the extent required for anti-money-laundering compliance – and to file Suspicious Activity / Transaction Reports with the UAE Financial Intelligence Unit. The client acknowledges that such records, once provided, may be retained and cannot be erased to the extent required by law. We handle personal data in accordance with our Privacy Policy.
7. Confidentiality
We treat all information you provide as confidential and will not disclose it to third parties except as necessary to deliver the services, with your authorisation, or where required by law, regulation or the FTA. This obligation continues after our engagement ends. We may use anonymised or aggregated information for internal purposes such as improving our services.
8. Intellectual property
All intellectual property rights in our methodologies, templates, tools, reports and other materials we create remain our property unless we agree otherwise in writing. On full payment, you receive a licence to use the deliverables we provide to you for your own internal business purposes. You retain ownership of the records and information you provide to us.
Third-party names, logos and emblems that appear on our website — including those of the UAE Federal Tax Authority (FTA) and Ministry of Finance (MoF) — are the property of their respective owners and are used solely to identify and link to publicly available official sources, not to imply any affiliation with, endorsement by, or accreditation from those bodies. The Accountants Factory FZE LLC is an independent firm. See our Legal & Trademark Notice for full details.
9. Limitation of liability
We provide our services with reasonable skill and care. To the maximum extent permitted by UAE law, our total liability to you arising out of or in connection with an engagement, whether in contract, tort or otherwise, shall not exceed the total fees paid by you to us for that engagement. We are not liable for indirect, incidental or consequential losses, nor for any loss, penalty or liability caused by inaccurate, incomplete or late information provided by you, by your failure to act on our advice, or by matters outside our reasonable control. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
10. Changes to these Terms
Any change to these Terms, or to any signed proposal, will be mutually communicated 30 days in advance. Where we update these Terms, the current version will be identified by the “Last updated” date on this page.
11. Termination
Either party may terminate an engagement by giving 30 days’ written notice, or such other notice period as is set out in the applicable proposal. On termination, you remain responsible for fees for work performed up to the termination date. We will, where reasonably practicable and subject to settlement of outstanding fees, return or make available the records belonging to you. Termination does not affect rights or obligations that accrued before it, including confidentiality and record-keeping obligations.
12. Governing law and jurisdiction
These Terms, and any engagement between us, are governed by the laws of the United Arab Emirates, and the parties submit to the jurisdiction of the UAE courts.
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